Patient Access Officer - Outpatient

Job Summary:
Consistently acts as a primary point of contact for patients and exhibits the core principles of patient- and family-centered care. Performs a variety of duties for patients entering the health care services through outpatient setting or emergency department including greeting patients, demographic registration, financial registration, validation and authorizations, billing and collection practices. 

The Front Desk associate acts as a resource for patients and assists physicians, staff and ambulatory care service teams, connecting and communicating with patients while facilitating the transition to and from the clinical points of services. 

Main Duties and Responsibilities:
 

1. Greeting patients:
   1. Making a good first impression by Greeting patients and visitors in a friendly, prompt, and helpful manner and applying openness to patients, addressing the understanding of patient's needs, plan of care and describing the visit journey and possible waiting time.
   2. Direct all individuals to the appropriate locations of services. Being courteous, polite and helpful to the public and clients at all time.
   3. Assist patients with general information and directions during registration activities, maintaining the reception area. Assists patients with ambulatory difficulties, including obtaining wheelchairs and providing assistance with walking.
   4. Supporting physicians with appropriate patient related requirements. 
2. Registration process:
   1. Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner and updates necessary information as needed.
   2. Performs a variety of registration duties for patients entering the health care services through outpatient or the emergency department by providing patient with the required information, creates or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and financial responsibility.
   3. Verifies availability of requested services and determine financial status of patients and their eligibility for Al Safeer Hospital Health services and accurately completing of financial registration process, selecting the proper financial category and appropriately scanning of insurance card or coverage letter into system.
   4. Coordinate with patient financial services staff and others to verify patient coverage for treatment and obtains authorization from insurance as needed.   
3. Scheduling process:
   1. Facilitate electronic queuing system tasks for scheduled and unscheduled patient appointments.
   2. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule and reminding provider of service delays.
   3. Ensures the timely and organized scheduling of patient appointments, and tracks no-shows, documents in appropriate system and communicates with supervisors and manager.
   4. Cancel and reschedule appointments and procedures, adjust patient scheduling with regard to physician or service time commitments and availability.
4. Billing process
   1. Obtains revenue by recording and updating financial information, collects co-pays and payments, past due balances, deductibles and other out of pocket amounts at the time of service and issue a receipt to each paying patient.
   2. Completes and submits daily deposits and billing statements as applicable. 
       

Education / Licensure (essential minimum requirement)

• Bachelor degree in business administration, health administration or related fields.
• Post graduate courses in medical terminologies. 

Professional Experience (essential minimum requirement):

• 2 years professional experience directly related to the duties and responsibilities specified. 

Skills and abilities 

• Excellent communication skills.
• Customer Service-Oriented Personality. 
• Ability to resolve customer complaints and concerns, and work under pressure. 
• Ability to communicate effectively, both orally and in writing English/Arabic.