End user support
Job Summary:
The End User Support is responsible for delivering technical support and ensuring the smooth operation of IT services for Abdali Hospital’s end-users. This role involves administering IT support, troubleshooting issues, and maintaining access to essential systems and applications, including email, directory services, file and print services, portal/intranet/internet services, network, and telephony. The primary objective is to provide efficient and effective support to minimize disruption to hospital operations and ensure that staff can effectively utilize IT resources.
Main Duties and Responsibilities:
- The End User Support delivers technical support for Abdali Hospital's end-users, ensuring smooth IT service operation.
- Responsibilities include managing IT interactions, troubleshooting, resolving issues, and maintaining system access.
- The role requires a computer-related degree, 1-3 years of experience, technical skills, and customer service orientation.
Education / Licensure (essential minimum requirement)
- Bachelor degree in computer fields.
- Certifications in the related field are preferable.
Professional Experience (essential minimum requirement):
- 1-3 years professional experience directly related to the duties and responsibilities specified.
Skills and abilities
- Knowledge of Active directory users management , Domain services( DNS, DHCP,GPO…etc) , Windows 10,Windows 11 office tools, Google Workspace, and Client Management Tools.
- Familiarity with Problem Troubleshooting Techniques & Implementation of Automated Trouble Ticketing and Monitoring Systems.
- Knowledge of current technological developments/trends in area of expertise.
- Customer Service Oriented Personality.
- Ability to resolve customer complaints and concerns, and work under pressure.
- Ability to communicate effectively, both orally and in writing English/Arabic.